Refund Policy
Last updated: January 2024
Overview
We want you to be satisfied with your purchase. This policy explains when refunds are available for paid digital reports purchased on The Human Design System.
✕ Generally Non-Refundable
Digital reports are delivered electronically and are considered fully delivered upon unlocking. Because the content is immediately accessible once payment is confirmed, we generally do not offer refunds for completed report purchases.
✓ Full Refund Guaranteed If
If a report fails to generate correctly, displays no content, or is inaccessible due to a technical error on our end, you are entitled to a full refund. We will resolve the issue or refund your purchase within 5 business days of your report.
Eligible Refund Cases
We will issue a full refund in the following situations:
- The report fails to generate after payment is confirmed
- The report content is blank, corrupted, or substantially incomplete due to a bug
- You were charged twice for the same report
- There was an unauthorized charge you did not initiate
Non-Eligible Refund Cases
Refunds are generally not available for:
- Reports that were successfully generated and unlocked
- Dissatisfaction with the interpretive content or personal resonance with the material
- Incorrect birth data entered by the user that resulted in an inaccurate chart
- Change of mind after the report has been viewed
How to Request a Refund
If you believe you are entitled to a refund under this policy, please contact us with:
- Your Stripe payment confirmation email or receipt number
- A brief description of the issue you experienced
- The chart ID or report type you purchased
We aim to respond to all refund requests within 2 business days.
Free Human Design Reading
The free Human Design reading is provided at no cost. There is nothing to refund for free features. If you experience issues with the free reading, please contact us and we will do our best to resolve the technical problem.
Chargebacks
If you initiate a chargeback with your bank or card issuer for a charge that does not qualify for a refund under this policy, we reserve the right to dispute the chargeback and provide evidence of the completed digital delivery.
Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Purchases made before any policy change are governed by the policy in effect at the time of purchase.